Return FAQs
Must I have a return authorization in order to
return a product?
Yes, all returned merchandise must have return authorization
from our customer support team. Any item not
authorized by
Church Audio/Video Supply for return, will be refused
delivery.
Do you offer a money back guarantee?
On most of the products we sell, you can get a refund
within the first
30 days following the invoice date. ALL equipment
returned within
30 days will be assessed a 25% restocking fee, as
electronic items
and equipment can not be sold as a new item. Certain
non-equipment
returns may be assessed a 20% restocking fee.
To what address do I return the
merchandise?
The address for returning is:
Church Audio/Video Supply
How does a refund get applied?
The refund is always issued back to the credit card
you purchased
the order with. If you are a repeat customer on
invoicing terms,
we can credit your account with us for future
purchases.
How long do I have to wait before the
credit posts to my account?
It takes us approximately five business days to
process a credit back
to your credit card and about 2-3 business days for
it to appear
on your statement.
How do I get a status on my returned
merchandise?
Please call or send us an email to check the status
of your return.
Call 281-447-3888 or 1-800-683-3888. Email:
info@churchavs.com
Who pays for shipping on an item returning
back to Church Audio/Video Supply?
The customer is solely responsible for the shipping
charge for any
returned products.
What is your policy about defective items?
First, you need to contact our technical support
department to trouble shoot.
And then, if the problem can not be solved you will
be given authorization
to return a defective item. Once a defective item is
received at
Church Audio/Video Supply, we will evaluate the
problem and
contact you to inform of action to be taken.
Do you pay for the return shipping charge
for defective items?
Church Audio/Video Supply is not responsible for
manufacturer defects.
Since we are not the manufacturer. The
customer pays the return shipping to us,
and we pay for the shipping going back to you.