Shipping FAQs

How do I know my shipping charges before I place the order?

To find out shipping the charge before placing the order,

you may choose to add items into cart and submit shipping zip code

with shipping method. Our system will automatically generate your shipping cost.

When will my order be shipped?

Most orders placed by 3:00 pm CST will be shipped that day,

unless the item or items ordered are not in stock.

Any item not in stock on that day will be shipped the following day,

unless you have a special order.

What do I do if an item is received damaged?

If the item appears to be damaged, please contact customer service

within 7 days of receiving the package. We will file a claim with UPS for you.

Do you pay for the return shipping charge for defective items?

Church Audio/Video Supply is not responsible for manufacturer defects.

Since we are not the manufacturer. The customer pays the return shipping to us,

and we pay for the shipping going back to you.

What do I do if an item is missing from my order?

Some orders may be packed in more than one box.

Please make sure to check all boxes.

Verify you have received all boxes and checked all packing materials

for small items. If you are still missing an item(s),

call our customer service at 281-447-3888 or 1-800-683-3888.

Refused or non-deliverable shipment is returned back to

Church Audio/Video Supply, what happens now?

If the shipment is "returned to shipper" via UPS, once we receive the

packages we will credit the customer for the cost of the merchandise.

However, shipping cost will not be refunded. In addition, if not all items

are refused, then only the items we received will be refunded.